Quest Staffing Solutions Current Job Opportunity – Apply Now - South Africa
We’re urgently seeking an experienced Service Relationship Consultant (ICT) ITIL – 6 – 12 Months Contract (Durban) in Managing and maintaining Customer relationships before, during and post implementation of Products and Services offered in SA for Enterprise Customers. MUST BE AVAILABLE TO START IMMEDIATELY MUST BE FROM KZN, applicants not residing in KZN will not be considered at this stage Job Title: Service Relationship Consultant (ICT) ITIL Location: Durban Job Summary: Duties & Responsibilities: To ensure continuity and quality of service to Enterprise Customers for Fixed (ICT) Products and Services. Ensure implementation for mechanism for SLA compliance To perform Inbound and Outbound Services to identified customers including relationship management and assurance support. Ensure accurate service inventory throughout the customer operational lifecycle Customer and service take-on to ensure correct service implementation. Change management communication as per SLA requirements Service business continuity and improvement (both from a customer and core perspective) Assist clients with trouble shooting on basic technical product and device issues Provide clients with advice to minimise additional tickets and escalations Highly dynamic and fluctuating Telecommunications and ISP industry Desired Experience & Qualification: Matric 3-year Diploma /Degree MUST have Minimum 3 years in Telecommunication/ICT industry Business 2 Business customer service experience MUST have ITIL knowledge ITIL foundation certificate (Advantageous) Network and Product training CCNA, CCNP , CCSP , CCIE written , JNCIA , JNCIS Package & Remuneration: Salary: R176 per hour (non-negotiable) Contract: 6 – 12 Months MUST BE AVAILABLE TO START IMMEDIATELY MUST BE FROM KZN, applicants not residing in KZN will not be considered at this stage Interested? N.B If emailing us directly, remember to insert “Service Relationship Consultants – Durban” in the email subject line, for consideration, and state which area you are applying for. To Apply: Click Here
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