Quest Staffing Solutions Current Job Opportunity – Apply Now - - South Africa

We’re urgently seeking an experienced Mobile / ICT / IT Service Relationship Consultant (ITIL )- 12 Months Contract – Free State in Managing and maintaining Customer relationships before, during and post implementation of Products and Services offered in SA for Enterprise Customers. Job Title: Mobile / ICT / IT Service Relationship Consultant (ITIL )- 12 Months Contract – Free State Location: Free State Duties & Responsibilities: To ensure continuity and quality of service to Enterprise Customers for Fixed (ICT) Products and Services. Ensure implementation for mechanism for SLA compliance To perform Inbound and Outbound Services to identified customers including relationship management and assurance support. Ensure accurate service inventory throughout the customer operational lifecycle Customer and service take-on to ensure correct service implementation. Change management communication as per SLA requirements Service business continuity and improvement (both from a customer and core perspective) Assist clients with trouble shooting on basic technical product and device issues Provide clients with advice to minimise additional tickets and escalations Highly dynamic and fluctuating Telecommunications and ISP industry Desired Experience & Qualification: Matric 3-year Diploma /Degree MUST have Minimum 3 years in Telecommunication/ICT industry Business 2 Business MUST have service relationship managment experience MUST have a Valid license Customer Service experience MUST have ITIL knowledge Previous woork experience at MTN would be advantageous ITIL foundation certificate (Advantageous) Package & Remuneration: Salary: R176 per hour (non-negotiable) To Apply: Click Here Apply Now

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Quest Staffing Solutions Current Job Opportunity – Apply Now - South Africa

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