Quest Staffing Solutions Recent Job Recruitment – Apply Now - South Africa
We’re seeking an On site Client Service Representative on a 6 Month Contract for a client within the telecommunications/ICT industry to be based in Western Cape. Various stores (CTI, Waterfront, Canal walk) Job Title: On-site Client Service Representative telecommunications/ICT – 6 Month Contract – Western Cape Location: Cape Town Job Summary: Duties & Responsibilities: Resolution of all mobile requests for service (order-to-activate and query-to-resolve) within client SLAs Proactive tracking and management of Requests for service Combination of client experience – fulfilment and assurance as well as technical coverage support Quality assessment and compliance Good technical mobile and handset understanding Professional writing and communication Analytical and logical ITIL foundations Product knowledge Desired Experience & Qualification: Client services training, advantageous ITIL foundation certification, advantageous All experience must be in the mobile sector (voice and data) 2 – 3 years’ experience within a service fulfilment and/or assurance role. 2 – 3 years’ experience in a client facing role Experience in client facing service, quality assessment and/or technical support Package & Remuneration: Salary: R62 per hour (non-negotiable) Contract: 3- 6 Months Interested? If interested, please apply directly through Linkedin or email us directly at jobsquest.co.za Remember, if emailing us directly, to insert “On-Site Client Service Representative – Western Cape ” in the email subject line, for consideration. To Apply: Click Here
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