Radio Retail: Helpdesk Operator (Centurion) - South Africa
To assist clients with any problems or queries relating to the Radio Retail system. The Helpdesk Operator must attempt to respond/resolve the issue or queries as soon as possible. It is also important for them to build good communication with each store Responsibilities include: • Incoming and outbound calls • Service level monitoring • Query and problem resolution • Weekly reporting • Any ad-hoc functions allocated Requirements Matric essential and two years experience as a Helpdesk Operator Computer literacy Attention to detail and accuracy Ability to organise workloads in order to meet fluctuating volumes and work under pressure Time management skills Service level management Ability to work independently and in a team environment Good interpersonal communication skills Good telephone etiquette Details Benefits: Medical Aid, Risk Fund Province: Gauteng City: Centurion Education level: Matric Job level: JuniorMid Type: Permanent Contact details Radio Retail [email protected]
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