We have an exciting opportunity for a Receptionist to join our team in Irene Pretoria on a permanent basis.

The purpose of this position:

1. To be the first point of contact for the Company by welcoming guests and greeting people who visits/enters the Company.

2. Coordinating all front-desk activities, including, but not limited to, distributing correspondence and redirecting phone calls.

Qualification:

Grade 12
Additional certification in (for example) Office Management would be advantageous

Experience:

Proven work experience as a receptionist, front-office representative or in a similar role
Previous experience with Microsoft Office software preferred

Knowledge Required:

Hands-on experience with office equipment (e.g. printers)
Familiarity and knowledge on phone systems and switchboard operations

Skills Required:

A professional attitude and appearance
Excellent multi-tasking and organizational skills
Ability to deal with pressure
Resolve concerns promptly
Good telephone etiquette and listening skills
Fluent in English and Afrikaans

Key Performance Areas and Job Activities:

1. Answering and Screening Calls

Answering, screening and transferring incoming calls to relevant personnel.
Taking messages.
Answering customer queries by providing basic and accurate information via phone/email.
Transferring customers to the nearest retail stores.
Updating the telephone list on a monthly basis.
Operates the telecommunication system of the Company.

2. Ordering of Office Supplies

Ordering of office stationary.
Ordering of other office commodities such as cleaning supplies and food on an ad-hoc basis.
Ordering of Business cards for staff including Store Cards for the Sales Team.

3. Welcoming Guests/Visitors

Servings guests by greeting, welcoming, directing them appropriately and offering refreshments.
Accepting courier parcels (including mail deliveries) and ensuring that relevant parties receive parcels.
Assist with Guest WI-FI passwords as and when required.

4. Other

Offering administrative support across all Departments within the Company.
Performing other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
Keeping a safe and clean reception area by complying with procedures, rules, and regulations.
Ensure that the reception area is tidy and presentable at all times.
Assist the PA of the CEO as and when required

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