The Regional Manager will oversee all business aspects within the designated region, primarily focusing on sales while encompassing operations, technical service, and customer support. Reporting directly to the Chief Commercial Officer, the regional Manager will be critical in driving revenue growth, enhancing operational efficiency, and delivering exceptional service to the customers within the region.

Responsibilities:

Sales and Business Development:

Develop and execute strategic sales plans to achieve revenue targets and drive regional market penetration.
Identify new business opportunities, cultivate relationships with key clients, and negotiate contracts to secure profitable deals.
Collaborate with the sales team to provide guidance, support, and coaching to optimise performance and maximise sales effectiveness.

Technical & Customer Support, Operations Management:

Oversee all regional operational activities.
Ensure compliance with company policies, procedures, and quality standards to maintain operational excellence and meet customer expectations.
Implement continuous improvement initiatives to streamline processes, reduce costs, and enhance operational efficiency.
Coordinate technical service activities, including installation, maintenance, and troubleshooting of products, to ensure customer satisfaction and retention.
Serve as a liaison between customers and internal technical teams to address technical inquiries, resolve issues, and provide timely solutions.
Monitor customer feedback and satisfaction levels, implementing corrective actions to enhance the customer experience.

Team Leadership and Development:

Provide leadership, guidance, and mentorship to the regional resources, fostering a culture of collaboration, accountability, and high performance.
Recruit, train, and develop talent within the region, ensuring alignment with organisational goals and objectives.
Conduct performance evaluations, set goals, and provide regular feedback to support the professional growth and development of team members.

Essential Requirements:

Bachelor's degree in business administration, Engineering, or related field; MBA or equivalent preferred.
Proven track record of success in regional management, sales leadership, or business operations roles, preferably within the relevant industry or sector.
Strong business acumen, able to analyse market trends, identify opportunities, and develop strategic plans to drive business growth.
Excellent communication, negotiation, and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.

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