Regional Operations Manager - - Gauteng

Purpose of this position

The Operations Manager is responsible for the smooth operations of the facility as well as the managements of staff, satisfaction for the members and delivery of high standard fitness offering.

Requirements for KPAs

1. Operations

Manage the day to day facility operations including:
Brand
Club look and feel
Facility upkeep
Brand standards compliance
Equipment
Accurate completion of preventative maintenance schedule
Health and Safety
Ensure the compliant completion of all Health and Safety related matters within the facility.

2. Service

Member Resolution
Manage and resolve all member queries relating to the Operations department
Member interaction
Engage with members in a friendly and professional manner as per company standards

3. People

Employee Development
Demonstrate commitment to the continuous personal and professional development of yourself, the team and your colleagues
Staff Retention
Manage staff performance and morale to build a lasting and effective team

4. Financial

Net Member Movement (NMM)
Manage the quality of service received by members through the speedy and effective resolution of queries to minimise cancellations whilst assisting sales with new memberships in order to maintain a positive net member Movement.
Controllable Cost
Manage and monitor all consumable stock control within the facility..

Experience & Competencies: