Relationship Analyst - Cape Town City Centre
FirstRand
Job Description To support the Business Relationship Manager by analysing credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship Analyses credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship Year on year revenue growth versus budget for team portfolio Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards Act as the point of contact for the defined customer portfolio. Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer Manage the growth of active customer Account Base to increase client base Ensures a competent portfolio management as well as asset and liability growth Achieving the delivery of exceptional customer experience against the Balanced Scorecard standards Manage the growth of active customer Account Base to increase client base Maximise Business Portfolio cross sell opportunities and strengthen client relationships Convert identified leads into successful sales Achieve individual targets as set according to appropriate business area or sales plan Comply with governance in terms of legislative and audit requirements Manage the % of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted Ensure effective Data Management by ensuring expired limits are attended to against set target Prepare credit proposals for review by the Credit Product House Compliance with procedures and processes Keep abreast with what's happening within the market place and more specifically with regards to process and credit policy Manage own development to increase own competencies Job Details Application Closing Date 02/04/24 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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