Relationship Manager - South Africa
KEY PERFORMANCE AREAS: Creative business development approach Thorough business planning Strong customer and stakeholder relations Strong communication and deal making In depth product, service and market knowledge of MFN offerings. Net activation/sales target management High work ethics Customers consultations, customer sales, activation, reseller management and contractor engagement Laise with the store for effective customer installation and query resolutions. Compliance and reporting Service Execution and customer care. Administration DUTIES AND RESPONSIBILITIES: The RM is responsible for assisting the Business Owner Emerging with the following: 3.1 Creative Business Development and Increase Uptake Ensure that MFN is the preferred solution provider to Emerging Markets, MDUs and businesses within the Nova in focus areas. Identify new opportunities through continuous assessments of activities in target areas by engaging communities, resellers and business forum to drive penetration with Nova areas. Position MFN for prime opportunities by selling the organization’s capabilities and solutions to the target market. Oversee proposal development through creating offers that provide the best affordable value and ensure that proposals address the account’s key issues, needs and requirements. Do continuous follow-up on all enquiries and proposals and collect information on unsuccessful proposals. Promote MFN to schools and business so we can sell our service to the communities. Laise with store and regional structures to drive growth in Nova areas 3.2 Thorough Business Planning Gather detailed customer and end user information to make a competent organizational approach to potential deals. Produce detailed customer sales plans in line with the client’s requirements and the current MFN marketing/sales drive plans. Plan marketing and sales activities (e.g. open days, info sessions, marketing days) according to MFN’s strategy and planning requirements. 3.3 Strong Client Relations Knowledge of the area, business and political dynamics, is required. Develop and maintain a well-coordinated internal relationship with key decision makers within the customers and MFN. Ensure that there is regular two-way communication between the customers/stakeholders and MFN to provide strong MFN representation and set proper stakeholder expectations. Understand the stakeholder capabilities and service, and effectively map MFN services and products accordingly. MINIMUM QUALIFICATION REQUIREMENTS Relevant post Matric (diploma or degree qualification) would be recommendable preferably in the ICT space. Minimum 5 years’ sales experience in a similar environment.
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