Relationship Manager: Card Acquiring - Pretoria
Nedbank
Job Req 133018 Closing Date 28 March 2024 Location Menlyn Maine Talent Acquisition Consultant Poppy Mlotshwa Job Purpose We are looking for a Relationship Manager: Card Acquiring to acquire and deliver payment solutions to the high value client segment (i.e SBS; Business Bank and Corporate); by providing great client experiences and understanding client business needs. Job Responsibilities To acquire and deliver payment solutions to the high value client segment (i.e. SBS; Business Bank and Corporate); by providing great client experiences and understanding client business needs. Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement. Improve client service through delivering relevant products and services according to client needs. Maintain and build a portfolio of high value, and complex clients. Unearth client sales / solution opportunities and execute on these opportunities. Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank. Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems. Build and maintain effective professional relationships with high value profile clients through contact management. Deliver payment solutions that meet client needs. Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business requirements. Proactively engage clients in a manner that is relevant to their specific circumstances. Collaborate with bankers and specialists in client engagements to cross sell and create value based solutions. Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients. Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary. Comply with risk standards, policies and procedures through training and development as required by group compliance framework. Essential Qualifications - NQF Level Matric / Grade 12 / National Senior Certificate Advanced Diplomas/National 1st Degrees Minimum Experience Level Minimum 5 years in a card acquiring environment. Technical / Professional Knowledge Banking procedures Communication Strategies Data analysis Governance, Risk and Controls Principles of financial management Relevant regulatory knowledge Relevant software and systems knowledge Research methodology Decision-making process Cluster Specific Operational Knowledge Behavioural Competencies Customer Focus Delivering High-Impact Presentations Building partnerships High-Impact Communication Planning and Organizing Sustaining Customer Satisfaction Please contact the Nedbank Recruiting Team at 27 860 555 566
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