Research Executive/ Senior Executive - Johannesburg
NielsenIQ
Job Description RESPONSIBILITIES · Build and maintain ongoing relationships with the identified key persons within client organization · Identify and recommend enhanced and new services that answer clients' business needs · Have a comprehensive understanding of NielsenIQ products and services · Analyse date to improve customer experience · Handle and resolve customer requests, problems and questions · Ensure the generation of required revenue and continuity of client contracts in coordination with the commercial team · Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management · Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and by providing value-added analyses and response to special requests. · Technical: acquire knowledge of both RMS & Analytical solutions by attending requisite trainings A LITTLE BIT ABOUT YOU You’ve dabbled in research and analytics. And you have the communication chops to translate it all into conversation or presentations. While you’ve worked with global cross-functional teams, you can also put your head down and focus on independent projects. Seeing the big picture takes attention to details. Keeping up with the fast-changing world of digital media measurement takes someone who recognizes that. You know what’s happening in big data and you’re ready to influence what’s next Qualifications · Bachelors degree . Experience with 0-3 years’ experience in FMCG / Service / Retail industry · Strong Client Focus and Proactiveness · Working knowledge of research techniques and methodologies · Strong presentation skills, Logical thinking, Strong command on excel · Effective writing skills
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