You will excel in this role if you have excellent organisation and time management skills with a friendly disposition. Exceptional guest relation skills, willingness to go the extra mile and attention to detail will result in success within this role. Experience and skills: Protel experience would be advantageous Proficient in use of Word/Excel/Outlook Good administrative skills Good communication skills, verbal and written Knowledge of Franschhoek and surrounding areas would be advantageous Ability to work well under pressurre Inherent Requirements: Previous reservations experience essential Good understanding of all departments within a hotel Detail orientated Guest satisfaction must be a natural focus point Preference will be given to candidates from Franschhoek and neighbouring areas Main Responsibilities: Taking reservations Concierge duties Financial follow ups and procedures Be able to review the entire guest journey
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