Reservationist - Durban
HotelJobs.co.za
Our Hotel in Pinetown is seeking a Reservationist. The incumbent in the position of a Reservationist is to: be familiar with the average room rate and occupancies in the surrounding area. keep abreast on events happening in the surrounding areas. deal with / and follow up on all enquiries timeously. provide clients with accurate information with regards to availability, room types, hotel facilities and rates ensure that all prepared correspondence is accurate & filed daily forward correspondence to relevant properties for daily handover as per procedure ensure that all relevant fields within booking screen are correctly and accurately completed ensure that bookings are recorded manually in the event of system shut-down and input correctly onto system thereafter ensure that all guaranteed bookings are confirmed be responsible for adherence to laid down procedure & standards in order to achieve thehighest possible occupancies and average room rates Critical skills: The incumbent should be computer literate Professional telephone manner Language – speak/write in english Accuracy in data capturing Organised Able to do advanced accounting and mathematical calculations Should be able to work unsupervised To be loyal to the brand Qualifications: Grade 12 (Standard 10) Experience: Have previous experience with reservations and banqueting Understanding of yielding an advantage Has a hotel background
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