Reservationist – Luxury Game Lodge, Head Office – Springs, Johannesburg - Johannesburg
Responsibilities include but not limited to: To deal with reservation enquiries, bookings, deposits, cancellations, confirmations, pro-forma’s etc. procedure To deal with the wait-lists and complimentary reservations as per procedure To ensure that provisional bookings are followed up Check for double bookings Maximise occupancy with liaison of the reservationists , Reservations Manager and the General Manager Maintain good relations with all other departments Balance occupancies daily Ensure that all filing is up to date Maintain guest history as per procedure Ensure credit policy is adhered to Follow up on travel agent voucher correspondence and other documentation that might be outstanding Ensure the smooth running of the reservations department Check arrivals Check groups – check payment received Daily reports to be completed and sent to accordingly Check up on no shows and cancellations Reporting to directors Sober Habits, NO DRUGS Impressive time management and organisational skills Dazzling telephone and communication skills Friendly but professional work ethic. Attributes Mature and responsible Well-spoken, well-groomed and presentable Strong leadership capabilities Positive attitude and approach toward teamwork Hands-on approach to the guest experience Ability to take initiative and problem solve Excellent guest interaction skills Passionate and pro-active towards personal growth and training Sober Habits, NO DRUGS
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