Residence Host - Cape Town City Centre
MSC Cruises
Under the direction of the Residence Manager, the Residence Host provides special and personalized service to every Explora Journeys residence guest, anticipating their needs and ensuring maximum satisfaction. Responsibilities: Provide a personalized, varied and professional guest service expected of a world-class butler service. Assist guests with all needs throughout their stay (various bookings, packing and unpacking, laundry delivery, residence decoration, etc.). Provide concierge type services and accompanies guests on excursions if requested. Work very closely with the Suite Host that takes care of the specific residence, sharing the duties and the care for the guests. Ensure & provide the highest service standard, exceeding the guest expectations. Requirements: A diploma or degree from an internationally certified hotel school Minimum 3 years of experience as a 'Butler' in an internationally recognised 5 star hotel is essential Food Safety/HACCP certificated Ship experience advantageous Possess a valid passport Fluent in English
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