Residence Officer - Roodepoort
IIE Varsity College , IIE Vega and IIE MSA
Direct Reporting Line: Senior Residence Officer IIE MSA, since April 2019 we are part of The Independent Institution of Education (The IIE), a leader in the higher education sphere. The IIE is internationally recognised by the British Accreditation Council. IIE MSA, located on a 100-hectare campus in Ruimsig, Johannesburg, in the province of Gauteng. In addition to domestic (South African) students, IIE MSA is home to a diverse of cultures of students from 50 African countries. The IIE MSA Ruimsig campus in Roodepoort has a vacancy for a Residence Officer. Duties and Responsibilities Application Processing and Check-In Process both undergraduate and postgraduate applications for accommodation. Verify supporting documentation and ensure proof of payments are in order before check-in. Collaborate closely with Residence Assistants (RA’s) and Senior Residence Officer during the check-in period. Ensure there are no duplicate allocations or rooms in residence. Diligently follow up with residence applicants to maximize annual intakes. Check-Out and Room Maintenance Work closely with RA’s and Senior Residence Officer during the check-out period. Inspect all rooms after students check-out to ensure the removal of personal items. Check rooms post check-out, report maintenance and cleaning issues to facilities, and ensure rooms are ready for the next intake. After-Hours Support Be available after hours and weekends for student complaints, requests, and emergencies. Liaise with relevant departments (Security, Maintenance, Finance) to report and resolve complaints and emergencies. Correspondence and Accounts Management Send out all residence student correspondence only after approval by the Senior Residence Officer and/or Head: Student Experience. Process and administer student residence accounts. Assist in maintaining the detailed residence allocation list for billing purposes. Monitor student rent accounts to ensure all charges, deductions, and contract amendments are accurately updated. Reconcile student accounts with the student database. Assist in preparing for internal/external audits. Student Services and Interaction Provide information and advice to students. Always interact with all students, parents, and colleagues in a professional, respectful, and courteous manner. Office Management Ensure that the residence office is always kept in a neat and tidy condition. Involved in preparing and manning information stands at Campus Open Days. Events and Activities Arrange residence events/activities, ensuring a minimum of two events per month. Handle administration for the procurement/payments for residence events/activities. Compulsory attendance at all residence events/activities. Liaise with internal and external service providers. This categorization provides a clearer structure and emphasizes the different facets of the role. Minimum Qualification Required: Matric is essential. Minimum Work Experience Required: Relevant Residence Management and Student Services experience Special Requirement : Must be willing and able to work flexible working hours. Candidate would be required to reside on campus. The IIE's MSA is an Equal Opportunity Employer . However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act
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