Restaurant Operations Manager (JB4126) - Central Johannesburg
FreeRecruit
Restaurant Operations Manager (JB4126) Glenvista, Gauteng R20 000 to R30 000 a month Benefit: Gym Membership Permanent A company that owns several Quick Service Restaurants is looking for an Operations Manager to manage 3 of their Restaurants. The position of Restaurant Operations Manager will be responsible for overseeing the day-to-day operations, providing strong leadership to the team, providing financial insights and delivering exceptional customer experiences by consistently exceeding expectations and maintaining a customer-centric focus in all interactions Minimum Requirements: Experience in business operations is non-negotiable Certifications in Hospitality/Restaurant management would be advantageous Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred Proven track record of successful leadership and team management in a restaurant or hospitality setting Strong understanding of restaurant operations, including front-of-house and back-of-house functions Excellent communication skills, both written and verbal Ability to multitask and prioritize tasks effectively in a fast-paced environment Proficiency in financial management, including budgeting, forecasting, and cost control Knowledge of health and safety regulations, food safety standards, and licensing requirements Experience in implementing and enforcing company policies and procedures Strong problem-solving skills and the ability to make sound decisions under pressure Flexibility to work weekends, holidays, and overtime as required Ability to travel between stores and locations as needed Duties and Responsibilities: Leadership and Team Management Provide strong leadership to the restaurant staff, fostering a positive and collaborative work environment Recruit, train, and supervise front-of-house and back-of-house personnel Conduct regular staff meetings to communicate goals, expectations, performance, and updates Foster a culture of collaboration, accountability, and continuous improvement Take proactive measures to address performance issues through coaching, counselling, and disciplinary actions Operational Excellence Oversee daily restaurant operations, ensuring efficiency, cleanliness, and adherence to quality and safety standards Manage inventory, control costs, and optimize resource utilization to achieve financial objectives Implement and enforce company policies and procedures Ensure a Pass on all store audits & Mystery shoppers, implementing corrective actions where necessary Assist the team in front-of-house and back-of-house to deliver operational excellence Ensure compliance with health and safety regulations, food safety standards, and licensing requirements Stay updated on changes in relevant laws and regulations, adjusting restaurant operations accordingly Customer Service Uphold the highest standards of customer service to ensure a memorable guest experience Address customer feedback promptly and professionally Train staff to deliver exceptional service and uphold the restaurant’s reputation Financial Management Monitor and analyze financial performance, including sales, expenses, and profitability Develop and execute strategies to increase revenue and reduce costs without compromising quality Manage budgets, forecasts, and financial reports Marketing Collaborate with the marketing team to develop and implement promotional activities to attract and retain customers Kontak Recruitment Disclaimer: Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements. Job specifics: Requirements mirror advertisement, duties may adjust for client needs. Fair process: Fair assessment, only shortlisted candidates contacted due to volume. Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info. Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client. Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions. No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY. Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment. The post Restaurant Operations Manager (JB4126) appeared first on freerecruit.co.za .
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