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Restaurant Reservationist - Concept Eatery - V&A Cape Town We are seeking a dedicated and detail-oriented Restaurant Reservationist to join our team for a fine new concept eatery at V&A . Key responsibilities; Reservation Management Handle incoming reservation requests via phone, email, and online platforms Maintain an organized reservation system and accurately record guest information and special requests. Provide friendly and professional assistance to guests, addressing inquiries, and offering recommendations regarding menu options, seating arrangements, and special events Efficiently manage table assignments and optimize seating capacity to accommodate guest preferences while maximizing restaurant revenue. Communication Liaise with other departments, including kitchen staff and servers, to coordinate reservations and ensure smooth service flow. Handle guest concerns and complaints promptly and effectively, striving to exceed guest expectations and uphold the restaurant's reputation for excellence. Identify opportunities to promote restaurant offerings, such as special menus, events, and loyalty programs, to enhance guest experiences and drive revenue Assist with administrative tasks, including maintaining reservation records, generating reports, and updating reservation software as needed. You need Previous experience in a customer service or hospitality role preferred. Excellent communication and interpersonal skills. Strong organizational abilities and attention to detail. Proficiency in reservation software and basic computer skills knowledge of dineplan, zomato, eat out etc platforms Ability to work efficiently in a fast-paced environment and remain calm under pressure. If no reply is received within 4 business days pleae consider your application unsuccessful Apply Now

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