Retail Floor Manager - - Stellenbosch

Qualification

Minimum of 3-5 years of experience in retail management, preferably in the outdoor industry.
Must have firearm competency - working with guns NON-NEGOTIABLE
Must be fully bilingual in AFRIKAANS and English
Proven ability to lead and motivate a team to achieve sales targets and provide exceptional customer service.
A passion for outdoor activities, gear, and equipment, with knowledge of outdoor products and trends.
Strong communication and interpersonal skills, with the ability to engage and build rapport with customers and team members.
Excellent organizational and multitasking abilities to manage store operations efficiently.
Ability to adapt to a fast-paced retail environment and handle unexpected challenges.

Responsibilities

Checking the cash up and banking details daily
Assist with customer refunds.
Ensure that staff purchases have been actioned according to the staff purchase policy.
Complete weekly alarm checks and maintain register.
Ensure that security is dressed correctly according to the company set standard.
Updating of dashboard and checking Acumatica Cases for outstanding queries.
Ensuring housekeeping and merchandising standards are kept up to date, neat and tidy.
Stock adjustments for shop use, sponsors etc.
Assist with customer queries and/or complaints.
Store opening and closing as per schedule.
Assist with overrides at till points, refunds if and where needed as well as credit notes.
Feedback to store manager weekly.
Supervising and planning of cleaning staff.
Following up weekly to check on repairs status.
Following up on E-learning process and communication to staff weekly.
Spot check of floats.
Spot check key registers.
Weekly check and sign off of Petty Cash.
Maintain company policies and procedures.
To positively contribute to team working in the shop.
Maintain confidentiality at all times.
Assist Store Manager with duties pertaining to customers when he/she is on leave, or out of the store.
Send special orders through to supplier.
Plan all instore events.
Plan and co-ordinate stock takes with Stock Room Supervisor.
Plan and co-ordinate safe audits with Safe Manager.
Recruitment and discipline management of staff.
Must be able to assist in any role in the shop.
Follow up on all outstanding sales orders to push sales.
Must have exceptional understanding of stock management to assist stock room with problems.