Retail Manager - Warmbad
QUALIFICATIONS • Grade 12 • Diploma/Degree in Retail or Business or related qualification will be advantageous EXPERIENCE • Minimum of 5 years’ experience working in a retail environment, ideally in a managerial or leadership level. KNOWLEDGE REQUIRED • Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs, and profitability of the store. • Knowledge of stock management systems like ERP, Meat matrix, etc. • Knowledge and understanding of FMCG environment and related legislation • Management of perishable products with short shelf life especially in meat industry • Understanding of retail consumer behavior and purchasing trends • Understanding of the retail and meat market SKILLS REQUIRED • English Proficiency (read, write, and speak). • Excellent verbal and written communication skills. • Proficient in MS Office Suite. • Demonstratable analytical skills. • Understanding of income statements, cash flows, stock management reporting, and all basic financial systems. • Excellent interpersonal skills and ability to communicate effectively. • Exceptional customer service and people management skills. • Energetic and self-starter. JOB ACTIVITIES 1. Stock Management Stock Ordering - Place orders with factories and other suppliers - Follow up on orders - Manage deliveries, delivery dates and stock upon arrival - Manage stock order volumes Stock Receiving - Receive ordered stock - Report delivery shortfalls, and damages - Follow up on non-received stock - Capture received stock on Meat Matrix Stock controlling - Daily stock levels reporting - Run stock depletion reports- cashiers - Balance off with stock receiving - Manage stock levels threshold - Manage stock shrinkage: stock losses/damages/dumpings 2. Housekeeping • Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area. • Always maintain high level of HACCP standards throughout the store. • Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act. 3. Employee Management • Employee Recruitment • Onboarding and Induction of new employees • Training and Development • Employee Relations (Discipline in the workplace) • Performance Management • Employee Wellness • Employee Motivation 4. Store Organisation • Display of products on the shelf and create attractive displays at key points in the store ex: check-out ques. • Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions. • Re-arrangement of store shelves and products • Managing of non-moving items and display areas 5. Cash Management • Manage and assist with daily cash ups. • Minimise cash losses. • Manage picking up and dropping off of cash in the store. • Manage cash on ATM. • Manage safety of cash movement within the store. • Manage and keep the safe secure and locked at all times. 6. Customer Service • Deliver excellent service to ensure high levels of customer satisfaction • Create a store that meets local needs by building an understanding of customer-product preferences. • Manage and analyse customer complaints to get insights for improvement of customer satisfaction • Be the custodian of customer experience and lead brand loyalty • Responding to customer complaints and comments promptly and accurately. • Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers 7. System Administration • Manage staff clocking via ERS. • Maintain and understand the system Meat Matrix. • Manage and maintain CCTV cameras. • Ensure availability of physical security guards in store. • Manage the alarm system internally. Working Hours: 8am-5pm, Monday to Friday. Saturday’s 7am4pm and Sundays 8am-1pm. Management has off every second weekend and you have a day off in the week as well. Cell phone is provided to all managers and a car allowance is not needed. Staff Discount yes, but there’s a policy in place around this.
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