Retentions Consultant - Accidental & Health x2 - South Africa
Unlock a Thriving Career as a Accidental & Health Customer Service/ Retentions Consultant Key Responsibilities: Innovative Retention Strategies : Deploy dynamic and creative methods to retain our valued clients. Examples include offering premium reductions, downgrades, and enticing discounts. Policy Validation : Ensure timely and accurate capture of policies for retained clients to meet company requirements and system cutoffs affecting debit orders. Client Needs Analysis : Analyze client needs and identify opportunities for cross-selling and up-selling, delivering tailored solutions. Client Base Growth : Cultivate and expand our existing client base. Adherence to Underwriting Standards : Strictly adhere to underwriter's rules and business procedures. Negotiation Expertise : Collaborate with Product Owners and Underwriters when necessary to find solutions, especially during policy reinstatements—all done through telephonic interactions. Client Query Resolution : Address insurance-related queries and customer complaints promptly and effectively. Achieving Targets : Meet and exceed all set targets consistently. Relationship Management : Foster customer and business loyalty through exceptional relationship management. Uphold a professional corporate image aligned with the bank's values. Efficient Query Resolution : Prioritize query resolution within defined turnaround times to prevent complaints. Qualifications & Experience: Qualification: Matric : High school diploma or equivalent. Insurance Credentials : Possess a minimum of 120 Insurance credits. Relevant Qualification : Hold a relevant certification, diploma, or degree. Regulatory Exams : Compliant with FAIS regulatory exams. Class of Business (COB) and Compliance Training : Completed required training. Experience: Insurance Industry Expertise : Minimum of 2 years of experience in the insurance industry. Call Center Proficiency : A minimum of 2 years of call center/telephone experience. Client Services : At least 1 year of sales/client services contact center experience. If you're ready to excel in a dynamic role, armed with qualifications, experience, and a commitment to exceptional client retention, we invite you to apply. Join us in shaping the future of insurance and delivering unparalleled service to our clients Elevate Your Career in Retention - Apply Now ????
Apply Now
Facebook
WhatsappRelated Jobs
COMMERCIAL UNDERWRITER - Bryanston
...
First Notice of Loss Consultant - Centurion
iMasFinance Co-operative
...
LIFE INSURANCE ADVISOR [PARAPLANNER] Basic commission - Fourways
Kay Solomon Recruitment
...
Life Advisor Fourways - Fourways
Kay Solomon Recruitment
...
Paraplanner - Fourways
...