Retentions Consultant - Accidental and Health x2 - Randburg
Energy at Work
Reference: JHB000041-DR-1Retentions Consultant - Accidental and Health x2 Are you ready to unlock a thriving career in the dynamic world of Accidental & Health Customer Service/Retentions? We're looking for a passionate and innovative individual to join our team and help us retain our valued clients through creative strategies and exceptional service. If you have a strong background in the insurance industry and are committed to exceeding targets while delivering tailored solutions to our clients, we want to hear from you Key Responsibilities: Innovative Retention Strategies: Use dynamic and creative methods to retain our valued clients, such as offering premium reductions, downgrades, and enticing discounts. Policy Validation: Ensure timely and accurate capture of policies for retained clients to meet company requirements and system cutoffs affecting debit orders. Client Needs Analysis: Analyse client needs and identify opportunities for cross-selling and up-selling, delivering tailored solutions. Client Base Growth: Cultivate and expand our existing client base. Adherence to Underwriting Standards: Strictly adhere to underwriter's rules and business procedures. Negotiation Expertise: Collaborate with Product Owners and Underwriters when necessary to find solutions, especially during policy reinstatements—all done through telephonic interactions. Client Query Resolution: Address insurance-related queries and customer complaints promptly and effectively. Achieving Targets: Meet and exceed all set targets consistently. Relationship Management: Foster customer and business loyalty through exceptional relationship management. Uphold a professional corporate image aligned with the bank's values. Efficient Query Resolution: Prioritize query resolution within defined turnaround times to prevent complaints. Qualifications & Experience:Qualification: Matric: High school diploma or equivalent. Insurance Credentials: Possess a minimum of 120 Insurance credits. Relevant Qualification: Hold a relevant certification, diploma, or degree. Regulatory Exams: Compliant with FAIS regulatory exams. Class of Business (COB) and Compliance Training: Completed required training. Experience: Insurance Industry Expertise: Minimum of 2 years of experience in the insurance industry. Call Centre Proficiency: A minimum of 2 years of call centre/telephone experience. Client Services: At least 1 year of sales/client services contact centre experience. If you're ready to excel in a dynamic role, armed with qualifications, experience, and a commitment to exceptional client retention, we invite you to apply for this exciting opportunity. Join us and be part of a team that values innovation, creativity, and excellenceUrgent Hire - If you have not heard from us within 2 weeks, please deem your application as unsuccessful however we will retain your details on a database for future opportunities. R10000 - R13000 - Monthly
Apply Now
Facebook
WhatsappRelated Jobs
COMMERCIAL UNDERWRITER - Bryanston
...
Commercial Insurance Specialist Bedfordview - Bedfordview
Global Options
...
Commercial Insurance Specialist - Bedfordview
Global Options
...
Team Manager - Johannesburg
...
Sales Executive x3 - Johannesburg
...