Retentions Multiproduct - Team Leader - Long Term - Krugersdorp
Energy at Work
Reference: JHB000036-DR-1Retentions Multiproduct - Team Leader - Long Term Insurance Are you a dynamic and experienced leader with a passion for driving success? Join our team as a Team Leader for our Retentions Multiproduct division in Long Term Insurance What we offer: Competitive salary package Comprehensive benefits Dynamic work environment Opportunities for career growth and development Job Overview:As a Team Leader, you will be responsible for leading and managing a team of Retentions Consultants in our call center. You will ensure that the team meets and exceeds Key Performance Indicators (KPIs), providing encouragement and motivation to team members, and fostering a collaborative and communicative team environment. Responsibilities: Team Management: Lead and manage a team of Retentions Consultants. Employee Development: Provide encouragement and motivation to team members. Communicate team goals and targets effectively. Recruitment and Training: Assist in the hiring process of new team members. Conduct training for new team members. Problem Resolution: Address team member questions and concerns. Oversee team member work for quality and compliance with guidelines. Communication: Communicate deadlines and sales goals to team members. Foster a collaborative and communicative team environment. Regulatory Compliance: Develop and implement strategies to ensure team adherence to company regulations. Ensure performance goals are consistently met. Customer Service: Provide quality customer service by interacting with customers, answering inquiries, and resolving complaints effectively. Skills and Qualities: Strong leadership and team management skills. Excellent communication and interpersonal skills. Proven ability to meet and exceed KPIs. Team coaching and Development. In-depth knowledge of Long -Term Insurance - Subcategory 1.1 & 1.22 Problem-solving and decision-making capabilities. Commitment to regulatory compliance and quality standards. Passion for employee development and teamwork. Minimum Requirements: Matriculation (High School Diploma or equivalent). Clear ITC (Credit) and Criminal Record. Full FAIS 150 Short Term Insurance FAIS Credits (Non-negotiable). Regulatory Examination - RE5 qualification Minimum 3 - 5 years' experience as a Call Centre Team Leader (Insurance/Financial Institutions) Experience in Long Term Insurance - Subcategory 1.1 1.22. Extensive Insurance Background. 3 - 4 years Client Services/Retentions/Sales Team Leader Experience If you have a strong background in insurance, exceptional leadership skills, and a desire to make a difference in the lives of our customers, we want to hear from you Apply now to join our team as a Team Leader for our Retentions Multiproduct - Long Term Insurance divisionUrgent Hire - If you have not heard from us within 2 weeks, please deem your application as unsuccessful however we will retain your details on a database for future opportunities. R20000 - Monthly
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