Retentions Multiproduct - Team Leader - Long Term Insurance - South Africa
Job Overview: We are seeking a highly experienced and dedicated Team Leader to oversee a team of Client Services/Retentions Consultants in one of our call centers. The ideal candidate will have a passion for teamwork and a proven track record in building and managing successful teams. Responsibilities: Team Management: Lead and manage a team of Retentions Consultants. Ensure team members meet and exceed Key Performance Indicators (KPIs). Employee Development: Provide encouragement and motivation to team members. Communicate team goals and targets effectively. Recruitment and Training: Assist in the hiring process of new team members. Conduct training for new team members. Problem Resolution: Address team member questions and concerns. Oversee team member work for quality and compliance with guidelines. Communication: Communicate deadlines and sales goals to team members. Foster a collaborative and communicative team environment. Regulatory Compliance: Develop and implement strategies to ensure team adherence to company regulations. Ensure performance goals are consistently met. Customer Service: Provide quality customer service by interacting with customers, answering inquiries, and resolving complaints effectively. Minimum Requirements: Matriculation (High School Diploma or equivalent). Clear ITC (Credit) and Criminal Record. Full FAIS 150 Short Term Insurance FAIS Credits (Non-negotiable). Regulatory Examination - RE5 qualification Minimum 3 - 5 years' experience as a Call Centre Team Leader (Insurance/Financial Institutions) Experience in Long Term Insurance - Subcategory 1.1 1.22. Extensive Insurance Background. 3 - 4 years Client Services/Retentions/Sales Team Leader Experience Skills and Qualities: Strong leadership and team management skills. Excellent communication and interpersonal skills. Proven ability to meet and exceed KPIs. Team coaching and Development. In-depth knowledge of Long -Term Insurance - Subcategory 1.1 & 1.22 Problem-solving and decision-making capabilities. Commitment to regulatory compliance and quality standards. Passion for employee development and teamwork.
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