Retentions Multiskilling- Team Leader - Short Term Insurance - Johannesburg
Join Our Team as a Dynamic Team Leader in Client Services/Retentions Are you a seasoned Team Leader with a passion for cultivating teamwork and empowering individuals? This is your chance to lead and inspire in one of our vibrant call centers Job Description: Team Management: Lead and motivate a team of dedicated Retentions Consultants. Ensure consultants surpass their KPIs, fostering a culture of excellence. Guidance and Support: Provide encouragement and clear communication of team goals and targets. Assist in hiring processes and conduct impactful training for new team members. Leadership Excellence: Answer questions, solve problems, and oversee team work to maintain quality and guideline compliance. Communicate deadlines and sales goals effectively to drive team success. Customer-Centric Approach: Develop strategies to ensure team adherence to company regulations and performance goals. Deliver exceptional customer service by interacting with customers, addressing inquiries, and resolving complaints. Minimum Requirements: Education: Matric Clearances: ITC and Criminal Clear Certifications: Regulatory Examination - RE5 NGF Level 4 - 150 FAIS Credits Experience: Minimum 3 years of solid team leader experience. Experience in Short Term Insurance - Personal Line. Subcategory 1.2 Join us in shaping the future of client services and retentions If you're ready to lead with passion and drive, apply now to be part of our dynamic team. Your journey towards professional growth begins here
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