Revenue Assistant - Cape Town City Centre
HotelJobs.co.za
A hospitality group is seeking to appoint a Revenue Assistant to assist the Revenue Team with maximizing revenue for all properties across the group, by following and improving upon standard revenue practices. SKILLS & KNOWLEDGE REQUIRED 2 – 3 years experience in Reservations/Revenue Management A hospitality diploma/ equivalent is preferable Ability to work in a pressurized environment Willingness to work shifts when required Excellent communication skills Excellent attention to detail Excellent Planning and Organisational skills Computer Literacy: Opera, Word & Excel Previously worked on Opera PMS, with Configuration segment preferable. Strong guest-centric approach Must have an eye for detail Must be able to work in a team or independently Previous experience with revenue reporting and online travel agents’ extranets Understands market segmentation and target markets Must have knowledge of forecasting and budgeting DAILY DUTIES Review daily pick-up and loss reports received from properties. Analyse and explain any abnormalities Review occupancy reports and able to suggest rate amendments for peak/valley periods Assist Sales, Group Reservations, and Reservations with any rate inquiries/negotiations Build and maintain rates in Opera PMS Maintain hotel and OTA parity Assist Sales and Reservations with any rebate requests Check and respond to all emails Effectively manage any escalated queries that arise within or are in relation to revenue management Complete any required reporting Work closely with the Sales Co-Ordinator to ensure all relevant information is being communicated across all departments and properties WEEKLY DUTIES Prepare the weekly revenue and pickup report Prepare weekly strategy meeting report Attend and minute weekly strategy revenue meetings with property management and the sales team Complete any required reporting Maintain and evaluate statistical information for tracking and decision-making purposes Review and analyze business forecast and any anomalies Review blocks holding and ensure tracking is correct Run OTA audits on 2 properties per week MONTHLY DUTIES Complete any required reporting – Monthly Executive Summaries / OTA commissions Prepare monthly forecasts Ensure all reporting formats are updated and prepared for the coming month Review targets and performance of sales team and provide the team with feedback ANNUAL DUTIES Take part in the annual budgeting process Take part in the annual rate contracting process RESPONSIBILITIES Have a clear understanding of properties’ revenues on the books and be able to provide any possible peak or valley periods Maintain competitor rate analysis, events diary, and promotions for all properties Timeous reporting and follow-up of any problems Work with the Group Revenue Manager and Commercial Director to ensure satisfactory room inventory, rate, and compliance with rate codes Please submit your updated CV with a profile photo and contactable references. Only shortlisted candidates will be contacted.
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