Risk Assurance Lead - FirstRand - Johannesburg

Job Description To provide accurate analysis, monitoring and meaningful reporting of operational risk within RMB The role provides critical assurance and risk mitigation by providing a view as to the adequacy and effectiveness of the controls in place and where required assists in their development A strong focus deals with the co-ordination, report preparation and presentations at all levels The function is the custodian of operational risk awareness within the business Requirements: Qualification: Legal, Risk, Audit Experience: 8 years minimum experience Industry: Banking / Financial Services Role Purpose: To manage control testing, assurance revies and other specialised risk reviews across Markets Job Description: Identify potential financial risk that the annual business plan might bring about and ensure measures are taken to manage that risk against the financial expenditure budget Create, analyse and interpretbudget Variance Reports to ensure financial planning and accruals are adjusted to accommodate changes in business operations Increase operational efficiency and suggest solutions to enhance cost effectiveness control costs for business area Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in Engage in cross-functional relationships to obtain and to provide work support Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums Anticipate and meet the needs of customers and commit to continuous development and entrenchment of a customer service culture Develop and implement practices which build service delivery excellence and implements efficiency models Model and coach behaviours that build rewarding relationships, encourage innovations and allow others to provide exceptional customer service Design and deliver customer service solutions, systems and interactions aligned to Organisational values and service standards Establish, manage and maintain sound relationships with stakeholders based on trust that builds the brand Drive continuous improvement in customer service delivery that prevent problems from arising in the future in a proactive manner Implement service delivery and efficiency models Enhance the service experience by ensuring the alignment of multiple service delivery processes and channels, and putting the customer first Introduce best practice customer service solutions and efficiency models Monitor and evaluate all customer touch points to ensure the effectiveness of customer experience Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions Drive strategic projects, change management and platform integration across operations Leverage Group capability to exploit opportunities Ensure and encourage adherence to an operational framework of policies and procedures Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement Creates risk awareness and manages audit findings Participate in Group risk forums where required and cascades relevant information through team Ensure integrated view and reporting of relevant business information Analyse information to identify trends, discrepancies and inconsistencies for decision making purposes Ensure reporting of identified inconsistencies or opportunies Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders Maintain up to date knowledge of local and global trends Provide thought leadership and expertise Understand the competency and skills sets to be mastered to ensure personal and employee development and performance Identify development needs and select effective solutions to address own and employee development needs to facilitate improvement of self and team Ensure that each employee prepares a personal development plan that is implemented and reviewed as required Create an environment conducive to cross-functional skills transfer Keep abreast of learning opportunities, changing products and trends Provide guidance, share knowledge and expertise and guide employees to find their own solutions Share constructive feedback that motivates others to grow Establish an enabling climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity Influence the development and enablement of a culture and climate where the organisational values are demonstrated and lived Influence the understanding and adoption of the organisational strategic direction Manage performance of team or teams in areas of responsibility against expected individual and team delivery targets Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures Build team succession plans for roles in own area and influence resource planning Ensure clear contracting and assessment of performance expectations in line with identified objectives and enable a learning and growth culture Implement people resource planning in line with delivery and performance objectives withinbudget and in partnership with specialised areas Implement talent management practices in line with HR policies and procedures Provide direction, coaching, and regular feedback to employees to improve performance and implement performance improvement initiatives Ensure that skills are transferred in specific function Ensure implement employment equity plan target achievement in all recruitment and employee movement activities Identify current and future human capital needs and skills requirements Ensure relevant resolution of conflict and respond to any complaints or concerns Job Details Application Closing Date 04/04/24 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Apply Now

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Risk Assurance Lead - Johannesburg

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