Route Controller - South Africa
The role will be responsible primarily for Primary distribution risk management, live route tracking and execution management. Additional to this, the role will be responsible for fulfilling a support function for Secondary distribution business units. Part of this role's responsibilities will be tracking of routes, alert management, exception management and escalation, expediting, trending & analysis, communication with drivers and depot's and should play an integral part in improving the productivity of operational teams.
Duties:
- Daily, Live Execution Management of all routes for assigned Business Unit (BU) Route Execution & Tracking:
- Live visibility and tracking of all routes within the BU on Cella Track
- Tracking and investigation of all "Late" routes
- Tracking Route Compliance, Planned vs Actual KM and Planned vs Actual TAT Alert & Exception Management:
- Managing Risk alerts
- Acknowledgement & Resolution of Alert pop-ups on Cella for applicable BU
- Driver communication and relationship
- Driving corrective action with driver
- Ensure correct escalation processes are being followed Master Data:
- Be aware and keep log of all master data or system issues that might cause inaccurate route tracking
- Full understanding of all Control Tower master data fields KPI Management: Taking full accountability for KPIs and contributing towards the improvement of these as part of the Route Compliance dashboard, including all KPIs as part of the "Job Outcome/KPI" section below. Reporting: Excellent assessment, analysing and evaluation capabilities (Reporting & Insights).
- Check Route Compliance, pick up KPI exceptions, fix and escalate where required.
- End-of-shift report to CT Manager. Personal Development:
- Pro-active response to all risk alerts, leading to incident prevention.
Requirements:
- Matric or equivalent
- Advanced Studies (Tertiary Diploma/Degree) advantageous Experience
- Minimum of 2 years experience in operations in transport environment.
- Specific industry experience beneficial.
- Experience with the functionality of TMS systems.
- Non-negotiable: Own reliable transport to accommodate night shift hours.
- Displaying a clear interest in transportation.
- Must be able to work night shift, weekends, and public holidays.
- Computer literacy: Execution Management on a technological platform, Microsoft Office etc.
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