SABMiller Recruits Merchandiser Order Taker – 14 Vacancies - South Africa
Key Purpose Statement To grow volume and facilitate the order taking process as well as implement, execute & monitor merchandising standards for direct and indirect customers within a designated geographical area. Competence Requirements Knowledge: Of the market / designated geographical area Basic Sales/Marketing principles and practices Customer Service standards Skills: Effective verbal and communication Ability to prioritise Ability to manage self & territory Ability to sell Ability to Influence Ability to negotiate Ability to make decisions Ability to interact on different levels Well developed social judgement Numeracy Attributes / Attitudes: Energetic Resilient Punctual Assertive Calculations Insight Decisive Influential Capable and willing to execute instructions Output and Accountabilities Assistance provided towards target achievement: The process for target setting is understood; Daily/weekly/monthly sales targets for the period & route are known and agreed with the channel manager. Handover obtained from Channel Manager on target status and focus areas prior to starting the route. Feedback given to Channel Manager on target status and focus areas whilst on the route. Order Generation Process Optimised Face to Face Order Taking process is fully supported (applicable to targeted face to face order taking outlets as per the tailored service offering guide): Order taking is in accordance with planned call guidelines. Orders are accurately recorded and confirmation with customers is ensured in terms of product, delivery dates and costs. Orders are uploaded on the appropriate technological devices. Daily Execution Standards Optimised Call Preparation Call activity planned against the planned call objective/s. Customer outlets executed All scheduled calls for the day are conducted [Direct and Indirect customers] Appropriate action is taken if call is missed The scheduled call is conducted in accordance to the planned call guidelines In-outlet execution is managed according to merchandising standards Product quality in relation to ABI quality standards is managed Customers are continually updated in respect of merchandising standards. Company assets managed and maintained Vehicle and equipment are managed & maintained, as required. Information Managed Where periodic market surveys are requested, they are conducted accurately and timeously. Master Data is regularly updated and aligned to business requirements and processes.Requested reports are compiled and submitted accurately and timeously. Customer service optimised Customers, consumers, suppliers and competitors are treated according to the principles as set out in SAB’s Code of Conduct. Queries are handled in a professional & timely manner. Adhoc requests and problems are followed up until rectified or answered to the customers satisfaction and company standards. SAB’s image is promoted with customers and consumers. Additional Information Please note Positions advertised are in various sites across South Region Due to operational requirements this position will only be open for 1 week Closing Date 25 June 2014 Only applications recieved via the SAB career site will be considered. Please apply via www.sabcareers.co.za Employment Type: Permanent Full/Part Time: Full-time Location: ABI Devland S&D Country: South Africa City: Devland Click here to apply online
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