Sales and Service Consultant at Financial and banking - KwaZulu-Natal, Durban - eThekwini
Our client in the financial services electronic payment commerce transactional sector URGENTLY require two Service and sales consultants to join their team at their Durban Branch. The purpose :To acquire and educate for sales and service. Drive digital migration, ensure activation and cross complementary products. Minimum requirements: Qualification: Matric certificate - Grade 12 completed Experience- Computer literate on mS office word Excel - Experience related - 1 - 2 Years- Customer relations- taking care of accounts - ensuring queries are resolved - perform checks - Strong Adminstration skills - Accuarate and pay attention to detail - Retain customers - able to convert generated leads to sales - Support- able to perform part of a team - Exceptional customer service Responsibilities:- Leads identified converted into successful sales.- Ensure activities support cost containment and reduction.- Educate customers on correct digital channels to maximize channel optimisation.- Connect with our customers by living up to our brand promise of "HIGH FIVE" at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.- Make sure ACTIVATION is PRIORITY on onboarding- Always conduct themselves in an ethical manner.- Adhere to the TCF (Treating Customer fairly) principles in all that you do.- Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.- Resolve all customer queries efficiently, and within agreed timelines.- Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.- Demonstrates behaviour in support of the organizational values.- Takes accountability for own performance, personal and career development.- Maintain an ability to adapt to ever changing business and customer needs.- Contribute to the overall effectiveness and success of the team.- Improve knowledge and competencies by completing role specific training. Desired Skills: sales and service administration Customer Service sales admnistation banking transactional Banking cash transactions digital channels Desired Work Experience: 1 to 2 years Banking Less than 1 year Representative / Sales Consulting Desired Qualification Level: Grade 12 / Matric About The Employer: Financial transactional sector Employer & Job Benefits: [Phone Number Removed]; per annum
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