Sales Consultant - Durban - eThekwini
Sales Evaluate market and sales opportunities to secure leads by building relationships and networks with relevant players, initiating sales discussions, building the Companies reputation and brand, and securing sales in new and current markets aligned with the strategy and sales targets and deadlines/forecast. Achieve sales targets by identifying sales leads, building relationships with sales decision makers, drafting, and submitting sales documentation (tenders, quotes, budget proposals etc.) and securing sales within defined deadlines and targets. Conduct sales negotiations by preparing for meetings, presenting competitor advantage, addressing questions and concerns, building trust, and maintaining mutually beneficial and supportive relationships with clients as required and at all times. Retain existing customers by maintaining contact, understanding their needs, supporting them with advice and insight on Fire Control and building customer loyalty as required and at all times. Customer Management • Manage customer expectations in each sale by identifying customer priorities and expectations, aligning offering and delivery with customer needs, addressing potential challenges, and communicating issues with customers timeously • Maintain customer relationships by meeting with them, discussing previous sales, understanding their business development and needs and presenting solutions that are mutually beneficial to the and the Customer as required • Resolve customer complaints and queries by receiving information, investigating, resolving with internal stakeholders, and providing feedback within agreed timeline • Report on customer issues and feedback by collecting information and drafting report monthly Sales Administration Address after sales support requirements by identifying issues, resolving, and providing feedback within deadlines. • Complete required sales administration by completing the Sales CRM processed and updating the system daily • Process sales by completing the sales process and documentation on each sale within quality standards and deadlines • Draft all required sales documentation by gathering information and documentation, engaging with Estimations and Operations, checking for compliance, completing in line with the companies branding standards and submitting before client deadlines at all times • Manage payment cycle of sales (when required) by following the invoicing procedures, tracking payments, and managing that sales are invoiced on time and within deadlines • Complete sales reports by gathering information, collating, and submitting in line with defined standards as scheduled and within deadlines.
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