Sales Floor Manager | Cape Town | Tile and building industry - - South Africa

Sales Floor Manager | Cape Town | Tile and building industry

The position of Sales Floor Manager has become available with our client in the tiling and building industry. The position will be primarily responsible for leading a team based at their offices in Paarden Eiland, Cape Town. The working hours will be Monday to Friday 08h00 17h00, along with the requirement to work alternative Saturdays and Public Holidays.

KEY RESPONSIBILITIES

Manage and mentor the sales team on service standards, product knowledge, and customer interaction
Resolve customer queries and complaints promptly
Develop and maintain high customer satisfaction levels
Drive sales by ensuring that deals are closed by internal Sales Representatives
Setting and monitoring sales budgets (monthly and annually) and achieving sales targets
Ensure displays and pricing on the sales floor are updated and correct
General upkeep, maintenance, and attractiveness of the sales floor
General sales administration
Ensure compliance with company policies and procedures
Preparing training programs and training reps on weak areas
Monitor and control days off and leave
Using the disciplinary procedures, if appropriate, to correct unacceptable behaviour
Monitor reps attendance and conduct and initiate appropriate counselling or disciplinary action where necessary
Liaise with the Head Office Marketing Department and Branch Manager in creating the monthly advertising schedule, input on current adverts and advise on current in store trends
Responsible for opening and closing of store as per internal roster

KEY REQUIREMENTS