Sales/ Service Advisor - Night Shift - Kloof Street
Teleperformance
We have an exciting opportunity available Join our US team today We're looking for our next Sales Advisor (Night shift) Overview: Providing a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. Providing quality customer service through sales at every instance, promoting products and services whilst stimulating revenue for the business Work Experience: 6- 12 months Sales Experience Proven Experience in delivering excellent customer services to internal and external customers Experience within an outbound sales environment Superior oral and written communication, presentation, and interpersonal skills. Technical skills: Multitasking skills - system & platforms Computer proficiency including : Email, web applications and contact management software Typing skill • Having a true passion for identifying sales opportunities to maintain and build our Clients customer base, whilst delivering an exceptional customer experience. • The successful candidate will have a proven track record within a sales role, strong communication, questioning and negotiating skills with the ability to identify customer needs quickly to grasp every opportunity to retain customers, and/or close new business opportunities • The role involves providing the customer with knowledgeable information by identifying and promoting significant products and services. • Outbound Customers and Colleagues escalated sales. • Queries to identify, qualify and close new business and renewal opportunities • Understanding customer’s reasons for exploring cancellation, addressing these positively, identifying opportunities, and looking at various options available with the ultimate aim of retaining their business. • Striving for First Call Resolution, on every contact • Working closely with service colleagues to raise service standards through escalating issues and opportunities to the most appropriate person, developing joint solutions and sharing best practice. • Undertaking other customer administration and product processing activities as necessary to maximize operational effectiveness and deal with peaks in demand • Proactively developing your customer service skill and knowledge, applying best practice techniques and tools and demonstrating our clients People Expectations to maximize your performance Complying with all our clients required standard of sales/service excellence and best practice, operating effectiveness and legal and regulatory requirements • Taking correct information, asking the right questions, and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fastgrowing business. • Provide an excellent customer experience to our customers and ensure engagement with the customer to draw their attention to other suitable products available that could improve their customer experience through sales. • Making outbound calls. Representing the company in a positive light. Building and maintaining relationships with new, existing, and past customers. Upselling and maximising sales.
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