Sales Support Generalist - German - RELX INC - Johannesburg

Job Summary To provide assistance in any of the 3 Event Support functions - Data Management, Event Relations and Event Support Data Management - the team will manage and maintain the RX database which may include but is not limited to lead generation, data enrichment, data cleansing and data validation Event Relations - the team will work on non-revenue outbound calling campaigns which may include but is not limited to visitor invites, information dissemination, data verification, pre / post-show survey and matchmaking Event Support - the team will provide inbound assistance for all call, e-mail and chat queries for all RX Events Accountabilities - Data Management: Generate leads for our events based on show brief provided by BU Enrich current database through internet research Update or remove existing contacts on the database through internet research Validate existing contacts / leads on our database - Event Relations: Execute campaigns to invite visitors to our event Proactively calls visitors or exhibitors to disseminate information Call potential clients and gauge their interest on our show and potentially arrange a meeting with the exhibitors (matchmaking) - Event Support: Respond quickly and efficiently to customer queries via chat, e-mail and / or phone Proactively seek out information about each show to be able to provide accurate information to customers Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice Ensure all communication, written or verbal is clear, concise, polite and informative Provide ad-hoc support to show teams Take ownership of queries from start to finish Ensure tasks and workload are completed to agreed SLA Job Specifications Core Competencies - Selling: Assists in the overall sales process and customer journey from prospecting to nurturing, closing, upselling, negotiating and servicing - Data and Analytics Management: Ability to understand, analyze, gather and organize data in an account management tool or database and marries the results gathered and tasks accomplished with industry specific trends and demographics - Revenue Risk Management: Anticipates risks that may impact revenue and customer experience through a systematic review and account health check. Addresses future and on-going issues through effective use of available resources and decision flows - Facilitation: The rudiments of an effective facilitator such as attributes and presentation skills - Campaign Management: Ability to conceptualize, create and execute an effective campaign journey across a variety of platforms Hard/Technical, Soft Skills and Complimentary Skills - Basic knowledge in Microsoft Word, Excel and Powerpoint - Strong analytical, quantitative and deductive reasoning skills - Keen attention to details - Strong verbal and written communication skills - Able to handle objections from customer - Excellent customer service skills - Project Coordination - Stakeholder Management - Proficient in German and / or French RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodationsrelx.com or if you are based in the US you may also contact us on 1.855.833.5120 Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) . RELX is a global provider of information and analytics for professional and business customers across industries. We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients. In short, we enable our customers to make better decisions, get better results and be more productive. Apply Now

Share this job with someone you think should apply!

Facebook

Sales Support Generalist - German - Johannesburg

Related Jobs

Marketing Consultant Johannesburg - Johannesburg

MARKETING CONSULTANT - Johannesburg

SALES REPRESENTATIVE - Johannesburg

Sales Representative Johannesburg - Johannesburg

FRONTLINE CUSTOMER AND SALES SUPPORT - Boksburg

Want to do another search?