Seasonal Contract Customer Service Agents Needed in Western Cape - Immediate Start - Cape Town City Centre
Key Responsibilities:
- Handle customer service engagements through incoming calls and respond to email queries.
- Manage reservations, special requests, and customer complaints via the website.
- Respond to a defined range of customer queries or inquiries, delivering appropriate and accepted resolutions.
- Proactively escalate any queries to the appropriate channels, ensuring timely handling and resolution.
- Demonstrate urgency in transactions by following standard operating procedures.
- Matric certificate or an equivalent qualification.
- Proficient verbal and written skills.
- Proven experience in customer service.
- Excellent problem-solving skills and attention to detail
- Must be unemployed.
- Opportunity to work within a dynamic environment.
- Competitive salary and benefits package.
- Room for growth and advancement within the company.
- Access to Internship & Learnership opportunities.
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