Senior Cloud & Cybersecurity Account Manager – Google Workspace (GWS) - Gauteng, Johannesburg - Johannesburg
The Focus Group
ROLE OVERVIEW Assist KAM's in various vertical segments to identify, scope, present complex Cloud and Cybersecurity solutions. Engage and develop C-level and senior management customer contacts in various roles – technical, commercial, operational etc. Provide thought-leadership through regular engagement and workshops. Lead customer discussions on technical solution design. Assist Account Managers in assessing cost requirements to compile the commercial proposition. Define proof of concept or trial/pilot programs with key success criteria in agreement with the Account Manager and Customer. ROLE DELIVERABLES As a Senior Cloud & Cybersecurity Account Manager Google Workspace (GWS) you will have the opportunity to drive digital technology transformation in partnership with customers. Leverage your large, multi-functional team across the breadth of the company Cloud & Cybersecurity solutions portfolio, engage at the most senior levels of your customer and bring industry-relevant solutions to help the customer adopt and embrace digital technologies. With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will give the opportunity to leverage your extensive customer network and sales experience to execute against your customer's account plan. Document customer requirements having evaluated the customer's technical infrastructure with which solutions will be integrated. Define solution training requirements, build and lead customer 'train the trainer' programs. Communicate solution benefits with a business case and return on investment. Produce presentations as required for customer engagements. Maintain an up-to-date pipeline of opportunities and track progress towards KPIs. Coordinate with internal Product Development and with external solution suppliers. Engage with company internal departments to confirm that the proposed solution can be delivered and supported. Assess the customer satisfaction of the solution, capturing lessons learned and sharing these with the appropriate teams to drive improvements. Learn and maintain in-depth knowledge of company products, services, solutions, propositions and capability. Collaborate with the marketing team on sales strategy and optimization. Upskill the strategic vendors' products and solutions i.e. Microsoft, AWS, Google, Cloudflare. ROLE REQUIREMENTS Relevant 3-year Tertiary Qualification coupled with at least 3 years' pre-sales experience in cloud solutions. Knowledge of Cloud & Cybersecurity products and services with a key focus on Google Workspace (GWS) Desired Skills: Account Management Cloud Architecture Cybersecurity Risk Assessment Google Workspace IT Solutions
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