Senior Contact Centre Agents - Central Johannesburg
FreeRecruit
RESPONSIBILITIES: ● Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming and assisting Customers (Walk-In and General Visitors) , in accordance with manual; ● Dealing with outbound calls in terms of an escalated query in terms of applications outside timeframe (e.g. 14 working days); ● Monitoring generating of cases on dashboard and follow-up the processing of manual dashboard cases received at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard to attending to written queries received; ● Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice calls received; ● Report to the Stakeholders Relations Practitioner on all matters regarding KPA REQUIREMENTS & COMPETENCIES: ● Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage. ● Computer literate ● Good command of English– verbal, presentational, written, ● Ability to develop a good relations with both internal and external clients, ● Good proficiency and navigation skills around a PC, including the internet, good keyboard skills – for accurate data input into the system; ● Good telephone etiquette, a team player; good negotiation skills with regard to finance debt collection matters. Salary will be market related plus incentives The post Senior Contact Centre Agents appeared first on freerecruit.co.za .
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