Senior Executive - RTA - Cape Town Region
EXL
JOB DESCRIPTION Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. QUALIFICATIONS No formal qualifications needed. General Skills • Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. • Solid critical thinking, problem solving, and interpersonal skills. • Demonstrates ability to give and receive feedback with peers and business partners. • Must demonstrate sound arithmetic, analytical and problem solving ability. • Excellent verbal, written and comprehension skills. Technical Skills • Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports. • Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc. JOB DESCRIPTION Responsible for intra-day management processes for operations located in Cape Town, South Africa. To achieve business service level objectives efficiently. QUALIFICATIONS No formal qualifications needed. General Skills • Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. • Solid critical thinking, problem solving, and interpersonal skills. • Demonstrates ability to give and receive feedback with peers and business partners. • Must demonstrate sound arithmetic, analytical and problem solving ability. • Excellent verbal, written and comprehension skills. Technical Skills • Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports. • Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc.
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