Senior Helpdesk Engineer Level 1 and 2 (SA) - Cape Town City Centre
LAdmins
Role Summary: The help desk engineer position responds to, resolves, and escalates incoming technical client issues and requests submitted by phone or e-mail. Additionally assists with projects such as Cloud migrations, installation of network devices, and designing and setup Azure AD for clients. About Us: Our main HQ is located in Downtown Los Angeles. Like with any IT-related position, on occasion, you will be required to stay after hours or come in on weekends, but we try to keep such work to a minimum. Position Responsibilities: DAILY time entry accounting for at least 8 hours Documentation of Client Networks Small Projects T&M service requests Installation, configuration, troubleshooting, and customization of M365, Intune, and Azure AD applications per customer's preferences Understanding of and ability to install, configure, and test workstation/server hardware including video cards, NICs, sound cards, hard drives, and PDAs Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, the quality of work they perform or are associated with Ability to pay close attention to detail while performing technically detailed tasks Ability to deal effectively with stressful situations Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Ability to provide accurate time estimates for how long a task will take Understands that the success of individuals is measured by the success of their teams Ability to quickly learn new technologies through the use of self-study materials and intuition Ability to articulate technical information clearly and simply to non-technical people Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution Is self-motivated and can be self-directed when necessary Enjoys sharing information, supporting others, and working on a team to achieve team goals Knowledge, Skills, and Abilities: Experience required with Windows desktop operating systems Understanding of TCP/IP and troubleshooting Internet connectivity Experience with routers and firewalls – Meraki, etc Experience with VMWare Understanding of the relationship between switches, hubs, patch panels, and connecting nodes to a network Understanding of DNS services Working Knowledge of Wireless Technologies Experience with Microsoft Azure AD and O365. Credentials and Experience: Engineer with two to four years of experience Minimum 2 years experience –VLAN, Routing, Firewalling Support Minimum 2 years experience - Server Hardware Technologies (CPU/RAID/SCSI) Support Minimum 2 years experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support Has at least one certification. The following certifications are preferred: MCITP, MCP, CCNA/CCDA/CCNP, Project, Network, Apple Solid dependable engineer, follows directions and maximizes billing opportunities Consistently receives good client feedback Our Core Philosophy: - Client comes first. We are extremely client satisfaction-focused. Delivering exceptional client support is absolutely mandatory. Powered by JazzHR
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