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Senior Helpdesk Support Engineer (12 Months Fixed term Contract) - Johannesburg
Customer Service
Receive calls from senior customer engineer/ help desk.
Verify/ identify problems with help desk.
Contact users to get clarity on problems and trouble shoot.
Provide telephonic support to users if possible.
IT Support
Train user on how to use IT equipment.
Hardware Maintenance and Repairs
Undertake maintenance and repairs on damaged and repairable hardware.
Report on uneconomical repairs.
Network and Telephone Support
Provide daily operations support and maintenance for network and telephone infrastructure (1st line support).
Proactively monitor network and telephone infrastructure to provide stable, dependable services, by working with specialists.
CSN Support
Respond to remote/satellite customer call-outs (hardware, software and network calls).
Provide telephone infrastructure (1st line support).
Travel to and from customer locations (usually by car), documenting work activity and maintaining administrative paperwork.
Asset Management
Undertake audits of hardware and software assets.
Research and Development
Keep abreast of trends in hardware and software developments.
Reporting
Contribute to the preparation and submission of Regulation reports.
Aid in the development of functional reporting systems, for management, project or performance reporting.
Qualifications and Experience
Bachelors Degree/ Advanced Diploma in Information Technology related qualification.
Relevant 4 years experience in system support environment.
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