Senior IT Support Specialist - Cape Town Region
IT Support Technician Vacancy To install and maintain company hardware, software, networks, and infrastructure to ensure business sustainability and good end-user experience Responsibilities Maintain hardware, software, and networks: · Ensure best practices are followed and that all software is safe and appropriately licensed. · Ensure security and privacy of computers and network systems. · Monitor networks and hardware for unauthorized use. · Managing Domain Controller (Active Directory, certificate management, DNS, Azure AD Connect). · Monitoring and securing networks. · Managing Firewall IPsec tunnel and links. · Managing IT infrastructure projects. · Resolve hardware, software (including in-house), and network problems by working with end users, other technical personnel, and external service providers. · Install, maintain, optimise, and configure software, including Windows operating systems and settings. Implement and deliver quality solutions: · Contribute to continuous improvement of processes, systems, knowledge base, and third-party relationships. · Document common problems on documentation solution. Technical Support to Stakeholders: · Regular feedback to clients regarding service request status. · Provide technical support across the company, including remotely using Team Viewer, telephone, or Microsoft Teams. · Manage incidents raised by end users and ensure all requests are logged, monitored, and tracked using the incident management system. Role Requirements Qualifications : Degree in Information Technology or other relevant qualifications from industry recognised institute ( A, N, MCSA, MCSE or similar highly valued) Minimum Work Experience: · 2 - 5 years’ experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role · Experience working with, configuring, and troubleshooting computer networks (TCP IP configuration, subnets, DNS, etc.) · Network security administration experience. · Experience dealing with internal customers and external suppliers. · Server management experience. · Software / QA testing experience advantageous. · Network monitoring (e.g., Zabbix) · Firewall management experience (e.g., FortiGate) · Experience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals. · Experience resolving end-user problems and working with an incident management system (e.g., Spiceworks, Remedy, or similar). Technical/Business Competence: · Strong desktop support skills. · Strong network support skills. · Excellent knowledge of Microsoft software and Office applications. · Excellent general IT industry knowledge. · Monitor established SLA’s and OLA’s are met, with internal clients and third-party providers. · Liaise with external service providers to resolve incidents and complete service requests. · Log incidents with external service providers in accordance with · SLA’s. · Effectively manage relationships with third-party providers. · Effectively manage and prioritise high severity incidents. · Active Directory, Azure AD, Server Management, and network security knowledge advantageous. Behavioural Competence: · Analysing and Applying Expertise and Technology · Creating and Innovating
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