Senior Key Account Consultant (FIT & Groups) - Gauteng
Senior Key Account Consultant (FIT & Groups) CPT Southern Suburbs – Office based. R25k – R27k pm (Neg. on experience.) Leading Inbound Tour Operator – specializing in Southern Africa, including SA, Botswana, Namibia, Zambia, Malawi, Zimbabwe, and Mozambique. Our client is looking for an Intermediate Groups Consultant to be based at their offices in CPT Southern Suburbs. Regular office hours, an excellent opportunity to join the team and develop your career. We require operations experience and quoting experience. Southern Africa experience is very high on the list. As a senior key account consultant your main role is to retain top customers and nurture those key relationships over time. Responsibilities will include, but not limited to: Develop trust relationships with a client. Acquire a thorough understanding of key customer needs and requirements.Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.Ensure the correct products and services are delivered to customers in a timely manner.Quotes, itineraries, reservationsServe as the link of communication between agents and operations.Resolve any issues and problems faced by customers and deal with complaints to maintain trust.Play part in generating new sales (with the marketing / sales team) that will turn into long-lasting relationships.Be able to prepare regular reports of progress and forecasts for the director. Requirements and skills Minimum 2 years’ experience in dealing with clients (quotes / proposals / customer relations)Experience in providing solutions based on customer needs.Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levelsExcellent organizational skillsAbility in problem-solving and negotiationExcellent computer skills MS WORD, MS EXCEL, OUTLOOKExperience in other computer software a plus (TOURPLAN, WETU, etc.)Fluent in English and have excellent written and verbal communication skills.Please email your CV to
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