Senior Key Accounts Manager - Facilities - Cape Town City Centre
Project Operational performances
· Accountable for overall General Operations relating to project delivery performances.
· Report on key focus area linked to strategy i.e General Operations performance
· Support KAMs current and planned processes, timelines, values.
· Check and ensure that all required SLAs are in line with project requirements and master service agreement.
· Ensure that SLAs are compliant with QMS standards.
Contract Management:
· Contractual SLA compliance
· Contractual correspondence
· Audit KAMs contractual compliance
· Contractual reporting and escalation
Finance
· Accountable for project financial Revenue, GP and NP outputs.
· Ensure that the P&L and AR have been reviewed and addressed pro-actively.
· Attend monthly P&L meetings.
· Management of cost of sales and cost optimisation
· Manage, mitigate and report on Financial Risks
Business Development
· Identification of additional projects within existing contracts
· Responsible for leading tenders (pricing and methodology)
· Presentation to potential clients
· Initiate process to improve efficiencies utilised in the bid process.
Integration of support services and Ops Team
· Relationship management between operations and support services including OHS, Procurement, Bids Department, Marketing, Finance and Human Resources
· Establishing the communication protocols regarding the business strategy and measure progress
· Identify opportunities to centralise functions within the support services
· Initiate forums where strategies are outlined and implemented
Operations
· Support KAMs with regular client engagement.
· Point of escalation for high level operational and contractual matters
· Mobilisation of new contracts
Resource Management
· Management performance of the KAMs
· Resource management and development
· Assist KAMs and provide guidance to behavioural competencies, fostering a culture of teamwork and continuous improvement.
· Engage with EE Committees to support Group compliance.
Key Skills and Experience
· Grade 12
· Engineering Qualification in Electrical or Mechanical is an advantage.
· Min 10 -15 year expertise in Facilities Management at senior management level in leading large teams of professionals and staff
· Good knowledge of soft and Technical skills in a Property and Facilities Management environment
· Good understanding of legislation and legal requirements of corporate operations
· General business acumen, and good understanding of corporate governance requirements and applications
· Profit driven
· Sound knowledge of generating, maintaining, and managing contracts and SLAs
· Experience in drafting business plans and marketing plans
· Good financial experience in generating budgets, financials including P&L and income statements
· Experienced in generating KPIs and delivering on them
· Good understanding of Corporate structuring, grading and staff deployment skills
· Understanding of Employment Equity and Labour Relations
· Understanding of financial accounting and billing systems and structures
· Understanding of IT and operational IT requirements
· Must have practical experience in the above qualification
· Experience in managing Contracts.
· Contract such as GCC , NEC, JBCC are advantages. Apply Now
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