Senior Service Consultant (Counter Sales & Team Leader) - Ladysmith
NEW EMPLOYMENT AVAILABLE
Title: Senior Service Consultant (Counter Sales & Team Leader)
Area: Ladysmith
Industry: Glass & Auto Fitment Centres
Ref No.: TRG 2082
Salary: Market related TCTC available/negotiable on experience
Start Date: As soon as possible
An opportunity for an experienced SENIOR SERVICE CONSULTANT (COUNTER SALES & TEAM LEADER) is required for permanent employment based in Ladysmith for a leading supplier of auto glass, repairs and building glass replacement services including the process of insurance claims.
To manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance to corporate identity, operating standards and business processes and procedures. To ensure that all internal sales are processed and administered to standard business practices and taking a guiding and leadership role in the absence of a Fitment Centre Manager.
DUTIES & RESPONSIBILITIES:
- Contribute towards the achievement of Company budgets by following and facilitating effective stock control procedures, generating sales, effective cash management and strict adherence to Company processes that will result in sustainable profitability and growth.
- To handle the processing of claims accurately and quickly by liaising with the customer on the correct excess amounts and collect payments to ensure that daily key performance indicators are achieved and to avoid any financial losses to the business.
- Ensure that the Best Administrative Practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are adhered to and customers have the ultimate low effort experience.
- Utilise the scheduling system in the Service Centre, maximising the productivity of fitters, in order to maintain the targeted jobs per fit per day, enabling the Fitment Centre to run to full capacity and customers'''' expectations are managed.
- To accurately order stock according to work schedules following the buy-out procedures to ensure that there are no delays in rendering services to customers to maintain the highest standard possible.
- Adhere and obey to any other reasonable work requests from Management.
- Secure end of day and split reports, analyse all variances and escalate all discrepancies to manager so as to ensure processes have been adhered to, and to avoid financial losses.
- To up-skill and develop counter staff by identifying training needs, conducting and facilitating over-the-shoulder training and liaising with management so as to ensure exceptional customer service is achieved (low effort experience) through skills building and knowledge sharing.
- Identify and escalate any potential detractors which may negatively affect the targeted Nett-Promoter Scores (NPS), which in turn would affect the Fitment Centre''''s KPI''''s and business achievement of a Low Effort Customer Experience.
EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:
- Grade 12
- Degree/Diploma in Business Management, Operations Management or Retail Management (adv)
- Min 2-3 years experience in a fitment centre or similar industry environment (required)
- Must have no criminal record.
- High attention to detail, accuracy, and efficiency in completing tasks.
- Self-motivated and high level of initiative
- Must have a valid drivers licence and own vehicle.
- Ladysmith residency required.
SKILLS
- Excellent Interpersonal skills
- Business Acumen
- Exceptional computer literacy
- High attention to detail, accuracy and efficiency in completing tasks.
- Excellent telephonic skills
- Analyse and institute improved methods in providing an efficient service to customers
- Exceptional organizational skills
- Leadership skills
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APPLICATION INSTRUCTIONS
- We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.
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