Senior Specialist: Billing & Production - Midrand
Vodafone
. When it comes to growing talent, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. Role Purpose/Business Unit: Are you ready to join Vodacom’s exciting world of Digital IT and become part of a high performing, dynamic technology team? With our customers at the heart of our purpose, you will be part of the evolution of our IT technology landscape, harnessing the latest technical innovations available. To manage, maintain and provide strategic and technical direction to Retail Billing Operations and ensure that the strategic initiatives are developed, implemented, and operate as expected. Ensure valid, complete, timeous, and accurate billing of customers. Ensure that functionality developed and deployed fulfils the business requirement, is delivered on time, and does not negatively impact production operations. Ensure that subscribers service requests are provisioned accurately and timeously Ensure that products and services configured on Eppix meet the business requirements and are configured accurately and timeously. Your responsibilities will include: To conduct strategic and tactical planning, business analysis, and high-level requirements determination Technically Supervise Manage a team of specialist providing mentorship towards enhancing competencies. To manage the successful implementation of technology solutions to the business and channel partners To ensure that all reengineering initiatives consider the impact on systems across environments End to End Management of Vodacom’s Retail Billing systems and processes including, but not limited to Inter and intra system stack reconciliations between systems that could impact customer billing The review of statistics to ensure billing accuracy, trends and discrepancies and implementation of corrective actions where necessary Improved Billing NPS To ensure that all processes, governance, and regulatory requirements are adhered to. To manage contracts and service level agreements with the business, suppliers, and channel partners. This includes the ability to manage a mix of offshore and onshore suppliers The ideal candidate for this role will have: Must have technical/professional qualifications: Relevant IT Degree/Diploma or Commercial Degree (essential) Post Grad Degree or Professional Qualification (desirable) Minimum of 5 – 8 years IT and Billing experience (essential) Minimum of 5 – 8 years relevant management experience (essential) Track record of managing and developing people (essential) Track record of vendor management (essential) with experience in managing offshore vendors (advantage) Project Management Experience (desirable) Experience in the IT/Telecommunications industry (desirable) Sound business acumen and understanding of Information systems Core competencies, knowledge, and experience People Leadership capabilities - Experience in leading teams of highly skilled business and technical resources and collating information from various business and technical stakeholder groups. Flexible: able to adjust easily to rapid change, a strong sense of urgency and able to work well under pressure Obsessed about client service and satisfaction Dynamic individual that is willing to work extended hours when required and that are results driven in all aspects. Effective Planning and Organising Business writing & reporting Strong Interpersonal capabilities Sound knowledge of billing systems, specifically Eppix and/or BRM. Creative Thinking an Innovation Effective resource utilisation and supervision. Commitment Closing date for Applications: 15 March 2024. The base location for this role is Midrand, Vodacom Campus. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
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