Senior Team Lead - Messaging and Collaboration - Gauteng
The main purpose of this position is to plan, direct and manage the design, implementation, installation and support of collaboration systems (M365, AV/VC, VDI and digital signage technologies) to ensure the stable operations of the group's collaboration systems. This includes developing, configuring, maintaining, supporting and optimizing all new and existing collaboration solutions. Detailed description: Develop, document and manage the implementation of best practices, collaboration systems standards and standard operating procedures (SOPs) for installing, configuring, maintaining and troubleshooting collaboration systems issues. Design, manage and implement short- and long-term strategic plans to ensure that collaboration systems capacity meets existing and future requirements. Develop roadmaps and adoption plans, and create and maintain awareness on collaboration solutions (M365, AV/VC, VDI and digital signage technologies). Develop and deploy methodologies for measuring the performance of collaboration systems and provide associated statistics, reports and recommendations. Lead the investigation, planning, design, testing, implementation and support of collaboration systems according to industry standards and ensure the provision of collaboration solutions in accordance with agreed-upon business requirements that are aligned with cost containment initiatives. Research and recommend collaboration products and services, and negotiate with potential vendors in support of collaboration systems procurement activities. Be responsible for coaching, mentoring, developing and managing the performance of the team. Manage the security on the collaboration systems by ensuring secure configuration and continuous patching. Build and manage key stakeholder relationships to ensure the delivery of quality service and participate in other departmental/divisional projects to contribute towards business objectives. Identify, mitigate and manage risks related to collaboration solutions. Manage the performance of third-party collaboration solutions service providers in line with business requirements and service standards. Provide input into resource planning, cost estimation, budget development and cost control. Job requirements Bachelor’s degree in Computer Science, Information Systems (NQF 7) or an equivalent qualification Certification in ITIL and COBIT 8 to 10 years’ experience in an IT environment.
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