Senior Technical Specialist - Kloof
Responsibilities:
Requirements:
Advantageous:
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- Internal technical role working closely with the Support Teams, Product Owner, Developers and QA team
- Handling internal technical tasks that are assigned to you from the team
- Investigation / Problem Solving / Troubleshooting Issues
- Fault Finding
- Investigating and Analysing Logs
- Configuration of in-house Developed Software
- Testing after Software / configuration changes
- Deploying Software upgrades to QA and Production
- Handling rollbacks of software when required
- Documenting processes
- Release and Version control management
- Checking Validations and attending to issues or escalating them to the relevant owner
- Assist in Compiling RCAs
Requirements:
- Matric or Equivalent N3 certification (Required)
- A+
- Degree in a related field (Ideal but not required)
- MS SQL Intermediate Level experience. Have the ability to write queries to query data
- Proficiency with Excel and functions such as VLOOKUPS, HLOOKUPS etc
- An understanding of networking
- Good general knowledge of IT & keen interest in telecommunications
- Good knowledge of Windows and how software works
- Understanding of APIs such as SOAP, REST etc
- Worked with API building and testing tools such as Postman API Platform
- Capture traces using Wireshark and being able to interpret the results
Advantageous:
- Experience in the mobile messaging / chat commerce industry
- An understanding of the SMPP protocol
- Worked with Atlassian Jira
- Worked with SEQ
- Worked with code repositories GIT
- Basic coding skills C#, C++ (An added Advantage)
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