Senior Tour Consultant Cape Town - Cape Town Region
People Dimension
A well-established Travel and Tour Consultancy is looking for an experienced Senior Tour Consultant to join their dynamic company. Maintain a good product knowledge (accommodation, activities, transport, routings etc) of South Africa and neighbouring countries Quoting based on clients needs Liaising with agents on requests, bookings, etc. Maintaining good relationships with agents and clients Operate tours (groups series, once-off groups, FIT's, MICE) from start to finish and take responsibility for all aspects of tours, including the accounting side Ensure that all company procedures are followed correctly (incl filing systems, system updates, etc) Understand Lemax, TripClip & Wetu. Train to be fully operational on the quoting and operations system (LEMAX) Understanding and ability to use Google (Gmail, Drive, Sheets, etc) Take initiative and ensure attention to detail Put together Guide Manual and all supporting documentation as well as briefing and debriefing of tourist guides Put together detailed Travel documents with regard to FIT travellers Teamwork and enthusiasm to assist colleagues Contributing to team targets Energetic and have a passion for learning about travel Time management: ability to prioritise, plan and meet deadlines Effective verbal and written communication - internally as well as externally Be professional and offer high service levels at all times Ability to handle pressure and volume - be able to multitask General administration such as filing Solving problems and/or help finding solutions for problems Assist with crisis management Assist with handling of complaints by gathering feedback from suppliers, guides, etc Assist with annual tour series/once-off costings and proposals R 25 000 - R 29 000 CTC pm. (Depending on experience) Establish a home Office Setup & ability to work from home full time Attend meetings and other commitments online and in-person at Cape Town address as and when necessary (including once a month office getogether and twice a year team weekend)
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