Senior Travel Consultant Bryanston - Bryanston
InspHired Recruitment Solutions
Our client in the Tourism industry is currently looking for a Remote Nightshift Senior Travel Consultant , in Bryanston, Johannesburg. Effectively action the travel booking process at all levels, resulting in an efficient, effective, and cost-conscious travel service delivery that differentiates the business. Ensure the ongoing of all-encompassing viability of the division. The consultant will need to assist clients with navigational support and technical queries with reference to the online booking system. Ability to consult on Amadeus, Sabre and Travelport. Ability to embrace technology solutions. Effectively action the travel booking process at all levels, including reservations, fares, ticketing, re-issues, refunds for all routing complexities. Full understanding of country emulation and local partner ticketing abilities. Fulfil a generalist role within the team. 99% of calls required to be answered. 95% adherence to Call SLA criteria. 95% attained on QC checks done on reservations. Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings. No tickets to be on the un-invoiced ticket list. Ability to benchmark accurately, as per client requirements. Ability to document required client references accurately. Ability to identify other opportunities for additional income and savings to client, when quoting. All documentation to be correctly issued and emailed to the client and supplier. Cost conscious mindset for both Company and the client. Fully conversant with preferred partners both of Company and client. Strategic approach when quoting preferred partners. Ensure corporate fares and GBT deals are utilized. Matric Qualification. Travel Diploma. Minimum 6 years' experience with at least 4 being in a senior role in a similar organisation. Must be open to working 5 PM – 8:30 AM shift. Dependent on qualification and experience.
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