Service Advisor - Middelburg
Volvo Trucks
Service Advisor Location: Middelburg, ZA, 1050 Position Type: Professional Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What you will do The Main Purpose of the Job is to be a key-player to deliver the Customer Charter and achieve high customer satisfaction combined with optimized aftermarket profitability. Secure that the dealership is working according to GVS process in the phases “Planning”, “On Arrival” and “Dealer to customer and follow up”. Reporting: This position will report to the Service Manager. Job Objectives Customer satisfaction and complaint handling. Planning the workshop utilization capacity. Calculation & preparation for retail invoicing, internal invoicing and claim handling. To open and process job cards for repairs, maintenance and service. To Transfer all relevant information from job card to computer system accurately. To close job cards and monitor work in progress. To be the liaison person between the customer and Volvo. To assist Technicians with VST’s & RST’s. To assist with the Workshop administration duties. To check and maintain maintenance parts store. To assist with Health & Safety requirements of the branch. To conduct regular checks on Company vehicles as per the company policy. Qualifications & Job Experience Grade 12 / N3. Administration Diploma (an advantage). 2 year minimum strong administration in a workshop environment. Key Competencies Good verbal and written communication skills. Ability to plan and organise. Good customer service skills. Accuracy and attention to detail. Ability to work under pressure. Good Time management. Commercial/ Retail mindset. Relating/Negotiating. Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary. Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply. Application Closing Date: 05 April 2024. We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in. Job Category: Administrative & Business Support Organization: Volvo Trucks Travel Required: No Travel Required Requisition ID: 7607 View All Jobs Do we share the same aspirations? Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society. Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity. Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect. If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
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